Our Values
Strap line explained - 2014Click on the image to view it in full size

Quality you can hold on to

Quality – We’re a premium brand but to us that goes beyond just our products. The quality of our service is paramount at every contact, every time.

You – From Customers to Suppliers we are passionately building a network of stakeholders who want to be a partner with us.

Can – Sapphire is built around a “Can Do” approach – essential in achieving our unique process “Intelligent Engineering”. Innovation is essential for our success.

Hold On To – Yes you can hold on to our products, but beyond that we strive to offer a service which you can rely on to deliver promises with honesty and integrity.

Teamwork

We understand the pressures you face. That’s why we do more to make it easy for you, from estimating through to installation. At every stage, we aim to give you the support and service you need to make your project happen quickly, efficiently and safely. Our technical advisors are there to help you, no matter what issues you face – complex layouts, limited space or stringent regulations. Our proven project management expertise helps ensure every milestone is reached on time and within budget.

Our technical advisors are here to help you, no matter what issues you face

Environment

We aim to design and manufacture products that minimise damage to our environment, and deliver and fit them in a sustainable way.

We recycle waste materials such as glass and metal, and source timber from FSC sources, wherever possible.

When sourcing raw materials, such as stainless steel, we always select a quality grade with a high recycled content. We also make extensive use of aluminium – a light, highly recyclable material – and have made it the basis of our Aluma range.

Our environmental commitment is underlined by our attainment of the ISO14001 certification, which covers environmental management systems, and our compliance with OHSAS18001:2007.

We recycle waste materials such as glass and metal, and source timber from FSC sources, wherever possible

Health and safety

We believe that everyone has the right to a safe, secure workplace. We also appreciate that safety is crucial to your reputation, and that demonstrating a sound approach to safety can help you secure valuable contracts.

We’re committed to giving our people the knowledge they need to be safe, in terms of both techniques and behaviour. For example, all our contract managers and team leaders, as well as many of our operatives, have followed CITB courses in health and safety.

We aim to deliver total peace of mind about onsite safety through our unique On Site Quality Assessment (OSQA, pronounced ‘Oscar’ – click here to find out more). We also offer detailed risk assessments and method statements.

We’re committed to giving our people the knowledge they need to be safe, in terms of both techniques and behaviour

Value for money

Sapphire is probably the largest balustrade group in the country with four branches across the UK. We are stable, long established and financially sound.

Our size gives us the power to buy in bulk from international markets, hold materials in stock and engineer our own components. We use that advantage to include extra service elements that save you time and hassle – without charging more.

Our huge experience with balustrades means we can bring unrivalled value-engineering capability to your project. Often, we can propose different approaches that will save you money without compromising on safety or quality of finish. Or we could suggest a visual style that will make a big difference to the overall look without increasing the cost.

Our technical advisors are here to help you, no matter what issues you face